With goods and services increasingly moving online – and with patients prioritizing other factors besides just quality care – it has become a necessity for healthcare organizations to start looking for new ways to improve the overall patient experience. Video consultations are one such solution, and they are gaining traction quickly in the healthcare space. In fact, web companies such as Teladoc, Doctor on Demand and American Well were expected to host some 1.2 million such virtual doctor visits in 2016, up 20% from 2015, according to the American Telemedicine Association. A report by IHS takes this one step further and predicts that the the U.S market alone will perform 5.4 million video consultations in the year 2020.
As part of Bridge Patient Portal’s commitment to helping healthcare organizations enhance patient care and increase revenue, we offer a secure, HIPAA-compliant eConsultation platform. Our platform is designed to bridge the gap between doctors and patients by providing high quality communication without requiring users to download additional software or install plugins. It presents an opportunity for healthcare organizations to improve treatment outcomes and deliver more efficient care by meeting patients where they are. The types of communication available in our platform are the following:
- Telephone calls: Patients inform their provider of their availability and provide a phone number where they can be reached for the call. The provider will contact them at that time via the patient portal.
- Secure messaging: Patients have the ability to message their providers in real time all within the confines of the portal. Communication may only be initiated by the physician or office staff, but patients can respond.
- Video Consultation: While not a standard feature of the platform, Bridge does have the ability to utilize different video consultation technologies. WebRTC is an example of a technology that can be used to facilitate video consultations via the portal.
By integrating different communication technologies into our platform, we are able to provide a cost-effective solution for healthcare providers to deliver the best experience possible to their patients. We also ensure that all communication that takes place on our platform is HIPAA compliant, for example, WebRTC encrypts media streams with 128-bit Advanced Encryption Standards.
When it comes to billing, our healthcare platform can be customized to suit your needs and preferences. You can choose to set an eConsultation rate for phone calls, or set up a pre-pay credit system for patients to use towards online consults. Your patients’ credit card information can be kept on file, and billed before or after their visit.
To learn more about our platforms highly secure, eConsultation feature and how it can benefit your organization, call us at 866-838-9455